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  • Cancelations, Late Arrivals, and No-Shows
    All appointments require a 50% deposit at the time of booking. We understand that life happens. If you need to cancel or reschedule an appointment, we ask that you please do so at least 24-hours before your scheduled start time. Appointments may be canceled by speaking to a salon representative, leaving a detailed voicemail or text at 385-202-5869, or through email to Appointments that are canceled within 24-hours of the scheduled start time will lose their deposit to compensate the service provider for the lost commission. Any requests to move an appointment within 24-hours of the scheduled start time will be considered a cancelation, and our cancelation policy will apply. Clients who do not show up for their appointment without a call to the salon to cancel will be considered a no-show and will lose their deposit to compensate the service provider for the lost commission. If a client repeatedly late cancels or no-shows, we reserve the right to decline future appointments and may recommend that the client seek services elsewhere. We reserve the right to charge the credit card on file for a late cancelation or no show fee if there is no deposit securing the appointment. If the card cannot be processed, the client may be asked to pay the fee before a new booking is allowed. Clients who are more than 15 minutes late for their appointment may be asked to reschedule. We try our best to run on time and begin appointments when they are scheduled, and we appreciate the same from our clients. If you are having trouble finding the salon, please call or text us at 385-202-5869. We understand that unexpected delays can happen, and we will do our best to accommodate clients who arrive late for their appointment. However, please note that appointment times may need to be reduced in order to ensure that we can stay on schedule for our other clients. In some cases, we may need to reschedule the appointment entirely. We appreciate your understanding in this matter, as it is important to us to provide all of our clients with the same level of exceptional service.
  • Children and Additional Guests
    We kindly request that our clients do not bring additional guests, including children, to their appointments unless they are also receiving a service. Our salon is not equipped to accommodate unsupervised children, and we want to ensure that all of our clients have a relaxing and enjoyable experience. Guests may be asked to reschedule if child care cannot be found. Thank you for your understanding and cooperation.
  • Service Satisfaction and Refunds
    We strive to provide the best possible service to all of our clients. If you are not completely satisfied with your service, please let us know within three days of your appointment, and we will do our best to make it right. While we do not offer refunds for services rendered, we are committed to ensuring that our customers are satisfied with their experience at our salon. Refunds will not be given in the case of an allergic reaction to lash adhesive. If you are concerned you may have an allergy, we do offer complimentary patch tests that can be scheduled online or over the phone. No refunds will be given for any product purchased in the salon.
  • Payment Policy
    We accept all major credit cards, Apple Pay, Google Pay, and cash as payment for our services and products. Payment is due at the time of service, and we do not offer credit or payment plans. If you are unable to pay with a credit card or digital payment method, cash is also accepted. Please note that we do not accept personal checks. Thank you for your understanding.
  • Services and Consent Forms
    We offer a wide range of services to meet your beauty needs. To view our full service menu, please click on the 'Services' link in the navigation menu. We encourage our clients to carefully read over the consent forms associated with each service. These forms provide important pre and post care instructions, as well as risks, expected results, and contraindications for each service. By booking a service with us, you acknowledge that you have read and understand the consent form for that service. If you have any questions or concerns, please don't hesitate to ask us.
  • Conduct in the Salon
    At Bespoke Beauty, we strive to provide a relaxing, professional, and inclusive environment for all of our clients and staff. We ask that our guests be respectful of others during their visit to our salon. Inappropriate language or behavior, including any form of harassment, will not be tolerated at any time. We would like to remind our guests that since we do not have private treatment rooms for lash services, we kindly ask that you be mindful of your volume and topics of conversation during these services to be respectful to other guests. We appreciate your cooperation in maintaining a peaceful and relaxing atmosphere for everyone. Additionally, we would like to emphasize that the skilled technicians at Bespoke Beauty are trained and licensed professionals. Any inappropriate behavior during any treatment will result in immediate termination of the service, at full cost to the client. If necessary, we reserve the right to decline future appointments and may recommend that the client seek services elsewhere.
  • Liability
    We take great pride in maintaining a clean and sanitary environment at Bespoke Beauty. We make every effort to keep our salon free of debris and hazards to ensure the safety of our clients and staff. However, we do not assume liability for any injuries or accidents that may occur while on our premises. By entering our salon, you assume all risks associated with your visit, including, but not limited to, slips, falls, allergic reactions, or any other injury. We would like to reassure our clients that we take every precaution to maintain a safe and sanitary environment. Every member of our team is currently licensed by the State of Utah Division of Professional Licensing. Our tools and equipment are sanitized and disinfected between each use, and we follow strict protocols to prevent cross-contamination through the utilization of single use and disposable products. If you have any concerns about our practices or procedures, please do not hesitate to ask.
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